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Simple Calendar = (Microsoft Outlook + Google + Blackberry) calendars

To manage my life, at work (leading a large team) and home (husband and father of three) and remain organized. I need to plan well and remember all the commitments I make; meetings at work, functions at the school my children go to etc.Needless to say my schedule for family life is my responsibility and at work I manage my own schedule as I do not have an administrative assistant.I have finally found a great way to manage my schedule; a calendar, to be more precise three calendars.

When working at my desk at work, or any other place, on my laptop, I use the Microsoft Outlook (2007) Calendar to schedule meetings and events. I also review what needs to be done each day and receive an alert 15 minutes prior to an event.

When I am on the move, I use my BlackBerry Calendar in the same fashion; schedule new events and review what needs to be done and receive alerts 15 minutes prior to an event.

This works for me because I am able to synchronize the two calendars using a third one, my Google Calendar and the corresponding application Google Sync. I have installed the Google Sync application on my laptop and on my BlackBerry and the synchronization is automated. This means I rarely directly review my Google calendar or the Google Sync app. This is what great software should do work, work efficiently in the background.

The Google Calendar and Google Sync applications are free! And they work with other mobile phones.

It would have been ideal if the sync between the BlackBerry and Microsoft Outlook 2007 calendar happened directly but I had problems with the BlackBerry Desktop Manager over writing the service book Desktop[CMIME] and then I could not send out emails from the BlackBerry after that.

Options for Internet at Home in Nairobi … Part 2

On this follow-up post, on options for Internet at home in Nairobi, I will focus on what I think are important factors to consider when selecting an Internet service and let you choose what works best for you.

Cost, but even more important keep your future options open
There are two costs to consider when signing up with an ISP, the upfront costs which includes the equipment and the regular monthly costs, then there will be an attempt to make you stay for as long as possible.

  • Upfront Cost;
    • This is the fee to purchase the equipment. It will vary depending on the technology that the ISP uses to connect you to their network and then to the Internet. The range of equipment varies from a $3,000 USD satellite dish and modem to a ‘free’ WiFi receiver (if it is inbuilt in your laptop).
    • Your ISP will insist that you purchase their equipment. They will tell you to do so that you have the best user experience.
    • Your ISP may offer to discount the equipment or even give it for ‘free’ if you sign a one or two year contract. Please ensure you review the post-paid contract very careful and if it is not clear make sure you ask what the penalty is for cancelling the contract, before the end-date.
  • Ongoing Costs;
    • This will be a monthly cost if you sign for a post-paid contract or if you choose the post paid option then this may even be a daily fee. Please review the tariffs and make sure that get the best tariff for your needs.
  • Lock-in and switching cost
    • Most ISPs will mark-up the price of the equipment for two reasons;
      • the first is obvious, to increase their revenues and hence their profit,
      • the second is not so obvious and is the one you should be concerned about, to lock you in.

      Please make every effort to pay as little for the equipment as possible so that when you want to move from the ISP, and rest assured you will want to move, when a better, faster and cheaper technology is offered by a another ISP.

    • Please remember if the goal of a business savvy ISP is to lock-in their customers so that they do not move to other ISPs your goal should be the exact opposite; keep your future options open.

Reliability and customer service
It is in your best interest to ask someone already using the service about the reliability of the service and the customer service offered by the ISP. Because so many ISPs are using wireless technology the user experience varies from one geographical area to another so the user needs to live close to you for their experience of the service to be of useful to you. Some ISPs allow you to take their equipment and try the service, if your ISP offers this make sure you take advantage of this offer.

Good speed relative to cost
All ISPs in Kenya connect to the Internet using satellite technology which means the speeds do not match those in other parts of the world (Europe, USA, Asia and Australia) that are connected to the Internet using fiber optic cables, because of the latency. Therefore until the fiber optic cables connecting Kenya to the rest of the world are completed in 2009, moderate your expectations and reconsider using bandwidth hungry applications like You Tube. An Internet connection of 64 Kbps should be sufficient.

What did I choose …
I settled on the HSPDA ‘Safaricom Broadband powered by 3G’ for my home Internet connection. Please note that this is only the second time that I have used a Safaricom product; the only other time was when I applied for a job with them and could not bring myself to list a Celtel ( now Zain) number on my CV:)

The HSPDA USB modem cost me Kenya Shillings 5,999 with a one-year plan which I can cancel and pay approx Kenya Shilling 150.00 for the every month remaining during the first year. The ongoing costs are KES 1,999 for 700MB per month which works out to KES 2.85 per MB.

I must confess my decision was largely influenced by the fact that I was very impressed by the speed of the service (using Speedtest.net) at the Safaricom customer care center on Koinange Street on a Saturday afternoon; a cool 2Mbps downlink speed and 64Kbps uplink speed. Unfortunately the speed I get at my house is only 256Kbps.

After I signed up for the service, I became skeptical about how reliable the service would be but it has been consistent. I have not spoken to anyone at the customer service desk. The payments are convenient to make, at any Nakumatt or at any other Safaricom authorized payment agent.

Musing Aloud - July 20

  • Safaricom - the average price of the shares on the Nairobi Stock Exchange ended the week at KES 6.20 and during trading on Friday July 18 touched a low of KES 5.95. Should investors be concerned?
  • Competition for Safaricom and Celtel - It is expected that Telkom Kenya and Econet Kenya will begin offering GSM cellular telecommunication services in September 2008.
  • CCK - It is interesting that the new Director General and Chairman of the Communications Commission of Kenya (CCK) are yet to be appointed.  The CCK’s mandate is to license and regulate telecommunications, radio communication and postal services in Kenya. The former Director General, Mr. John Waweru, retired on May 10, 2008. This is a powerful position in the ICT sector in Kenya. The Saturday Nation on July 19 has the story on the ‘Fierce fight for control of CCK’.

Response to ‘Why EDGE versus 3G matters less than you think’

I first received the article ‘Why EDGE versus 3G matters less than you think’ on July 1 from a good friend, the day after I had signed up for a 1 year plan on the Safaricom Internet plan that uses a HSDPA USB modem on their 3G network. He had signed up for the Celtel EDGE Internet plan two days prior.

The article troubled me, but I was rusty on the technology that enables Internet to be transmitted via mobile phones or devices linked to mobile phone networks.  So I decided to do some research and see if the author of the article was correct. Today I found a link to the same article on the post one of my favorite blogs, Bankelele, so I have decided to complete my research and offer my response to this odd article.

The author’s premise seems to be a defense to Apple’s decision to develop their initial iPhone to operate on EDGE networks rather than 3G networks.   I will therefore assume and hope that this article is at least one year old since the iPhone 3G which will start selling in 20 countries around the world tomorrow, July 11 2008, has been developed for 3G networks.

Is there any need to respond to the rest of the article? Now that even Apple seems to have decided that 3G is better than EDGE.

I do not think so but for arguments sake let me continue. From my understanding in the first paragraph the author is based in the USA; ‘…here in the US …’. This is a very critical point to note as mobile phone networks in the USA are inferior to those in Europe, Asia and I dare say in many places in Africa. In all fairness to the USA most homes had very good land lines hence there was a smaller ready market for mobile phones and the USA is more sparsely populated than your typical European or Asian country so designing a good cellular network is more expensive and difficult to justify if you have a smaller ready market. 3G networks launched in Asia and Europe 2 years earlier than in the USA mainly because there was huge speculation on the services that could be offered on a faster network and data was the next opportunity for the mobile operators who were very eager to continue making high profits. I suspect that many in the USA would want to defend their cellular networks and show that they are not missing out on what the rest of the world has by arguing there isn’t much difference between EDGE and 3G. Would it be alright then to argue that there isn’t much difference between a GRPS network and an EDGE network?

Anyway to the ‘meat’ of the authors argument;

‘People confuse network bandwidth with latency’
That may be true but let us first define those terms and let me cite that my source for these and other definitions in these articles are from the amazing Wikipedia.
Bandwidth - a bit rate measured in bits/s, for example, network throughput (the average rate of successful message delivery over a communication channel).
Latency - the delay between the initiation of a network transmission by a sender and the receipt of that transmission by a receiver. In two-way communication, it may be measured as the time from the transmission of a request for a message, to the time when the message is successfully received.

Now in my understanding the two definitely affect the perceived fastness of an Internet connection and can be interrelated but allow me to state the following;

  • Bandwidth, or throughput, is increased by technological advances e.g. multiplexing techniques such as Code Division Multiple Access (CDMA) and Frequency Division Duplex (FDD) to maximize the data transmitted. The 3G technology utilized by Safaricom is the High-Speed Downlink Packet Access (HSDPA). Please note that this does matter as the higher the bandwidth the faster it will take for data packets to arrive in a set time slot. However, please also note that the bandwidth often quoted for a technology, also referred to as the maximum theoretical throughput is the maximum possible but often much higher than what the normal throughput the user will have. Therefore   a 3G network that may have a maximum theoretical throughput of 2mbps may only offer 236kbps but an EDGE user will not get their theoretical maximum of 236kbps but instead may receive 128kbps.
  • All networks suffer latency, the primary contributors are; propagation (the time it takes for the packet to travel), the medium of transmission (a optical fiber link offers very little latency in comparison to a satellite link),  the router and other processing and other computer and storage delays. It is debatable how much more latency is caused by the operation of 3G networks on a higher end of the frequency spectrum in comparison to an EDGE network.

‘Higher bandwidth radio networks are more error-prone’
I am not completely certain what the author means by a narrow-band radio, the Wikipedia definition is narrowband is usually considered to cover frequencies 300–3400 Hz. It is important to note that 3G networks are defined according to International Telecommunication Union (ITU) standards defined by IMT under the International Mobile Telecommunications programme, IMT-2000. To the chagrin of the ITU which had hoped that there would be one standard to end the madness of CDMA vs GSM, there are several technologies that are recognized as 3G. The common ones are CDMA2000 EVDO utilizing W-CDMA standard and the other is UMTS/HSPDA which is from the GSM ‘family’. The UMTS/HSPDA networks utilize the 850 MHz or the 2100 MHz frequency whilst the CDMA2000 operates at 450 MHz, 700 MHz, 800 MHz, 900 MHz, 1700 MHz, 1800 MHz, 1900 MHz, and 2100MHz. EDGE networks operate on GSM networks which operate on 850MHz, 900MHz, 1800MHz and 1900MHz frequencies.

‘Phone processors and software don’t necessarily keep up with fast data transmission’
There are two interesting arguments in this section by the author that have nothing to do with EDGE vs 3G. One is about the processor and software of the phone, the author suggests the Nokia feels slower than the iPhone. Really? The other is the odd statement about the ‘… 54 megabit WiFi – a network several times faster than that of the fastest 3G network’ I suspect that the 54mbps was the connection speed between the phone and the WiFi access point but the user will only be able to enjoy the Internet speed that the ISP is providing to the access point. If it is an optic fiber link of 2mbps that’s all the use will enjoy. But I suspect that that will seem slow because the user may be expecting 54mbps.

‘High bandwidth networks drain batteries’
Here I agree with the author that high bandwidth connections are power hungry and will drain batteries faster. But the fact that Apple has developed an iPhone for the 3G networks means that this hurdle can be overcome. The author also refers to the higher density of cell towers in Europe as opposed to the USA here.

3G versus EDGE does matter. The reason I believe it does is that when Hutchison Telecommunications were launching their 3G network dubbed Three in April 2003, I was a masters student in Australia. I remember listening to one of my lecturers, who taught us how to design telecommunications networks being very dismissive of 3G networks and any chance they had of providing reliable data services; Internet, TV etc.  He made a compelling argument but perhaps because he kept referring to Zimbabwe, where he had worked for many years, as Rhodesia, I felt the man might not know everything and perhaps with continual improvements it may one day be possible to have Internet via 3G networks. I am posting this blog in Nairobi in my house courtesy of an Internet link on the Safaricom 3G network. It is one of the better deals at a rate of KES 2,000 for 700MB. That said I would be crazy for me to stay with a 3G network when it becomes possible to have a optic fiber cable to the home connection when Kenya becomes connected to the rest of the Internet using the undersea optic fiber cables in 2009 - 2010.